Office Policies

These policies are part of our commitment to building a successful provider-patient relationship with you and your family.

Cancellation Policy

We will reserve your appointment time specifically for you. Therefore, we respectfully request that you give us a minimum of 24-hour notice if you need to cancel or reschedule. We do understand that an emergency or unforeseen event may result in you needing to cancel your appointment at the last minute. However, if you miss a second appointment without sufficient notice, you may be subject to a no show/late cancellation fee, which is not covered by insurance.

Cosmetic/Surgery Appointments

Our office asks for a 72 hour notice of cancellation for cosmetic/surgical appointments. If an emergency arises, please give us as much notice as possible. Failure to show up to a scheduled appointment, without a cancellation phone call, will be subjected to a $100 No Show/Late Cancellation Fee.

Financial Policy

Payment is requested for all copayments, deductibles, and coinsurances at the time of service. All accounts not covered by insurance are due and payable in full at time of service.

We accept American Express, Visa, MasterCard, Discover, Cash, and Checks as forms of payment.

As a courtesy to our patients, our office will submit insurance claims to your insurance on your behalf.

Many insurance plans come with high deductibles. We do our best to confirm your deductible status and if it has not been met, you may be expected to pay at the time of service.

We also recommend CareCredit Patient Financing, a special program for cosmetic surgery patients. A minimum charge of $300 is required to finance your procedure with CareCredit. With CareCredit you can finance your cosmetic procedures for six months without upfront costs, annual fees, or pre-payment penalties.

Insurance

We are dedicated to helping you obtain the full benefits of your medical insurance. However, we can only estimate the coverage that your insurance company will provide for the services that we render, and we are unable to make any guarantees regarding coverage, due to the complexities and variations in insurance company policies.

You will be required to pay the estimated patient portion of fees charged at the time of treatment. As a courtesy, our office staff will bill your insurance company for covered services, and allow a 45-day grace period for them to pay. If the insurance company has not paid the balance of your bill within 60 days, you will be responsible for any unpaid portion. Therefore, we encourage you to contact our office if your account has not been paid within 30 days. If you have any questions regarding your account, please call our business office at 770-736-8476.

Self-Pay Accounts

Self-pay accounts are patients without insurance coverage or patients covered by insurance plans that our office doesn’t accept. As a courtesy, we offer a self-pay discount. Payment is expected in full at the time of your service.

Returned Checks

The charge for a returned check is $25. This will be applied to your account in addition to the insufficient funds amount.

Referrals

If your insurance company requires a referral for your visit, you are responsible for obtaining the referral from your primary care provider. We are available to assist you, but failure to obtain the referral and/or preauthorization may result in you being held responsible for the entire bill.

Minors

Minors must come with their parent/guardian for the initial visit. A signed release to treat a patient will be required for unaccompanied minors for any follow-up visits. Regardless of any personal arrangements that a patient may have outside of our office, if you are 18 years of age or older and receiving the treatment, you are ultimately responsible for payment of the service.

Photography Policy

In consideration of the privacy of our providers, employees and patients, we do not allow any cell phones, cameras, or other recording devices in our examination rooms. Please turn off all cell phones and recording devices prior to entering the exam room.

Patients, family members, and/or visitors are not permitted to take photographs of our premises or audio record other patients, our employees or our physicians without written consent.

Prescription Refills

It’s FAST & EASY to refill your prescription. Call our office at 770-972-4845, option 4.

Our policy is not to renew any prescription for a patient who hasn’t been seen in our office within the past year. Some medications require more frequent monitoring. If we require an appointment before a refill is approved, it’s because we want to provide you with the best possible care.

Pathology Charges

Often, it is necessary for us to take a biopsy, which is a sample of your tissue. This process includes sending a specimen to a pathologist who will prepare the tissue onto a slide and determine the diagnosis. When a biopsy is performed, you will receive a separate charge for the following services at the visit.

  • A technical charge for doing the biopsy.
  • A pathology processing charge from Gwinnett Dermatology for creating and processing the slide that will allow the pathologist to make a diagnosis.
  • A charge for additional staining (if needed).
  • A charge from the pathologist for reviewing the slide and making the diagnosis.

All patient results are handled through our office and we will notify you of your results.

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Find Us

Snellville Office

2383 Pate St
Snellville, GA 30078
Tel: (770) 972-4845
Loganville Office

117 Lee Byrd Rd
Loganville, GA 30052
Tel: (770) 972-4845
Braselton Office

1515 River Pl #300,
Braselton, GA 30517
Tel: (770) 972-4845